What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. You can also complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Little Elm, Frisco, and the surrounding areas. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive routine and emergency care to pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We offer veterinary services for domestic cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
- My pet experiences severe anxiety at the vet, what can you do to help?
We understand that some pets do not react well in a veterinary setting. Rest assured all of our staff are trained in the safe handling of nervous, anxious, or aggressive pets and always do our best to put your pet at ease.
We also offer sedation options if necessary to help your pet receive the veterinary care they need without putting them in distress.
- Do you offer health certifications for pets that are travelling?
Yes, we are able to offer international and USDA approved cross state health certifications so pets can fly or travel to other states and countries.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patient Form
Download and fill out the New Patient Form to bring with you.
Access your pet's medical records with the AllyDVM app.
Get financing with CareCredit quickly and easily.
Book your pet's next appointment online through the AllyDVM app.
Refill prescriptions with ease through the AllyDVM app (existing clients only).
Please download and complete this form if your pet will be boarding with us.